Auvik AI

Overview

Auvik AI (Aurora) is an artificial intelligence assistant integrated into the Auvik network management platform. It helps IT teams and managed service providers (MSPs) monitor network health, detect anomalies, diagnose issues, and predict hardware failures before they impact operations. By leveraging machine learning models trained on network data, Aurora aims to reduce mean time to resolution (MTTR) and improve overall network reliability.

Key Features

• Predictive Hardware Failure Detection: Uses historical data and real-time telemetry to forecast when network devices are likely to fail, enabling proactive replacement.
• Anomaly Detection: Automatically identifies unusual traffic patterns, bandwidth spikes, or configuration changes that may indicate security threats or misconfigurations.
• Natural Language Query (NLQ): Allows users to ask questions about their network in plain English and receive instant insights without needing to write complex queries.
• Automated Troubleshooting: Provides step-by-step remediation suggestions based on common network issues and best practices.
• Integration with Auvik Platform: Seamlessly works with existing Auvik monitoring, mapping, and backup tools, requiring no additional setup.
• Customizable Dashboards: Presents AI-generated insights alongside traditional network metrics in a unified interface.
• Alert Correlation: Groups related alerts together to reduce noise and highlight the root cause of incidents.
• Historical Analysis: Enables IT teams to review past network performance and compare trends over time.

Use Cases

Proactive Network Maintenance

IT teams use Aurora's predictive analytics to schedule hardware replacements before a switch or router fails, minimizing downtime and emergency repairs.

Rapid Incident Response

When a network issue arises, support engineers ask Aurora natural language questions like "Which devices are experiencing high latency?" and get immediate answers, accelerating the troubleshooting process.

MSP Multi-Tenant Management

Managed service providers leverage Aurora across multiple client networks, gaining centralized intelligence that helps them prioritize support tickets and allocate resources efficiently.

Security Threat Identification

Anomaly detection flags unusual behavior that could indicate a cyberattack, such as unexpected data exfiltration or unauthorized device access, allowing security teams to investigate promptly.

Pricing & Plans

Auvik offers a freemium model. The free tier provides basic network monitoring and limited AI features. Paid plans (Professional and Enterprise) unlock full access to Aurora's AI capabilities, advanced analytics, and additional integrations. For detailed pricing, visitors should contact Auvik sales or visit the official pricing page.

Integrations & Compatibility

Aurora is built directly into the Auvik network management platform. It supports integration with major network hardware vendors such as Cisco, Juniper, HP, and Dell. It also works with common IT service management (ITSM) tools like ConnectWise, Autotask, and ServiceNow through Auvik's API. No standalone deployment is available.

Who Is It For?

Auvik AI is designed for network administrators, IT operations teams, and managed service providers who already use or are considering the Auvik platform. It is best suited for organizations managing complex or multi-site networks where proactive monitoring and rapid troubleshooting are critical.

Limitations

• Aurora is only available as part of the Auvik ecosystem; it cannot be used as a standalone AI tool.
• The accuracy of predictions depends on the quality and completeness of network data fed into the system.
• Advanced AI features require a paid subscription; the free tier offers limited functionality.
• Newer or less common network hardware may not be fully supported for predictive analytics.

Final Verdict

Auvik AI (Aurora) delivers practical AI assistance for network management, particularly for proactive maintenance and faster troubleshooting. Its tight integration with Auvik's platform is both a strength and a limitation. For existing Auvik users, it adds significant value. For others, the lack of standalone availability may be a barrier. Overall, it is a solid choice for IT teams looking to reduce network downtime and improve operational efficiency.